Help CenterWe want students to feel secure in their decision to sign up for a Designlab short course. This is why we offer a Satisfaction Guarantee.
Please note there are factors that may affect your eligibility for the Satisfaction Guarantee:
- If you haven’t completed any of your mentorship sessions, we are typically able to provide you with a full refund for your course. Your request must be submitted within 30 days of your cohort’s official end date.
- If you have completed one or more mentorship session, we can provide you with a prorated refund for your course.
- If you’ve forfeited any of your mentorship sessions, you aren’t eligible for a refund for your course.
One good thing to note is that your request for a refund may only be honored if Designlab is responsible for your issues with your course experience, such as a problem with mentorship, curriculum, etc.
Please note: the refund process typically takes 5–10 days to appear on your bank statement. Please do not dispute a payment with your bank in an effort to speed up the refund process—this actually makes it take much longer.
If you dispute a payment, we are required to submit evidence to your bank to prove that your payment was not fraudulent, and we won't be able to refund you until the bank reviews the evidence and releases the funds back to us. It can take several weeks for disputes to be resolved, depending upon your bank. Disputing a payment may add weeks on to the typical 5–10 days it takes to process a refund. If you have any concerns about a payment, please reach out to us and we'll be happy to help you out in the fastest manner possible.