What should I do if my short course mentor is unresponsive?

Our mentors are busy working professionals who mentor in addition to full-time jobs. However, we do set an expectation that they should respond within 48 hours of you uploading work.

Depending on their working pattern, mentors may also choose not to respond over the weekend. When you first meet your mentor, you could check with them whether you can expect to receive feedback at weekends.

Note that you can always find your mentor’s contact information within your Dashboard on the right-hand side, and we’d encourage you to communicate directly with them in the first instance.

If you haven’t heard back from your mentor within the expected timeframe, please let us know and we’ll help sort things out.