Help CenterHow can we help you?
Updates/News
Students
UX Academy Foundations
- Can I take a break between Foundations and UX Academy? What about my credit, will it expire?
- Will taking UXA Foundations guarantee me entry in UX Academy?
- Can I pause my UXA Foundations coursework?
- I selected a “4 week” completion track for UXA Foundations, but I believe it’s actually going to take me longer. Is this a problem?
- English isn’t my native language, can I still enroll in UXA Foundations?
- What if I need to postpone or cancel my UXA Foundations enrollment?
Billing
- I've taken a Designlab course before, how can I declare this expense for tax purposes?
- How do I update my billing information for short courses?
- Are the short courses billed in USD? How do exchange rates work?
- How do I update my billing information for UX Academy?
- How do your payment plans work for UX Academy?
- Do you provide a receipt or invoice?
General
- Do you offer scholarships for UX Academy?
- How can I view all my assignments and mentor feedback?
- I’m having trouble uploading work to the Designlab platform.
- How do I export images and PDFs from Sketch or Figma in my short course?
- How do I redeem my Sketch perk for my short course?
- How do I redeem my InVision perk for my short course?
Group Crits
- What are Group Crits? Am I required to attend Group Crits?
- If I’m behind on my coursework, should I still attend Group Crits?
- How do I sign up for Group Crits?
- Can I still attend Group Crits while I’m paused?
- What is the format for Group Crits?
- How are Group Crit sessions different from my mentor sessions?
Mentorship
- What if My Mentor Isn’t a Good Fit?
- I want to complain about my UX Academy mentor.
- I want to complain about my short course mentor.
- What should I do if my short course mentor is unresponsive?
- What should I do if my UX Academy mentor is unresponsive?
- What should I do if I need to cancel or postpone a session with my short course mentor?
UX Academy
- How Polish Weeks work
- Receiving credit for networking events in Career Services
- What can I expect after enrolling in UX Academy?
- Can I work on my own projects in UX Academy?
- What can I expect on UX Academy launch day?
- When does next week's course content unlock?
Short Courses
- How do I get the most out of my short course?
- What is your short course refund policy?
- What perks are offered for Short Course students?
- I signed up for a Designlab short course, when can I access the material?
- How do I manage my week-by-week timeline during the course?
- Where can I find the short course onboarding guide?
Mentors
Compensation
- UX Academy Mentor Payout
- Short Course Mentor Payout
- How do mentors get a 1099 form for tax purposes?
- How do mentors get a 1099 form for tax purposes?
- I haven’t received my payment this month.
- When will I receive payment?
Students
- What resources can I offer my students who want help improving their writing and presentation skills?
- My student has not found a job yet, and we’re running out of sessions.
- My student is not applying to jobs.
- My student is not looking for a UX/UI generalist role, what should I do?
- Are there any examples for the roadmap?
- What should I do when my student does not pass portfolio review?
Mentoring with Designlab
- UX Academy Mentor
- What should I do if I need to take a break from mentoring or am going on vacation?
- What should I do if I need to take a break from mentoring or am going on vacation?
- Where can I find the Career Services Policies?
- I need to take some time off, what should I do with my students?
- I receive post-course feedback from each student, how can I give them feedback as well?
Settings
General
Community
Troubleshooting
About our Courses
Resources
Resources
- I don’t get how to choose and pair fonts in my short course.
- What does it mean to iterate and create different versions in a short course?
- I’m struggling with color theory in my short course.
- I’m having trouble understanding grids in my short course.
- If my short course has officially ended, can I still get feedback and do mentor calls?
- What can I do to practice and improve my design presentation skills?